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Meyer Distributing Collision Returns Policy

Under no circumstance will a credit be issued at the time of collecting the product on the Meyer Distributing Returns Good Authorization (RGA). All products must be returned to Meyer Distributing and inspected before a Credit Memo is issued to the account. No returns will be allowed on drop-ships, add to stocks, special orders, discontinued items, painted products, and all items systematically designated as non-returnable. Drivers cannot pick up any items in a pending return until the RGA has been approved. Pay particularly close attention to order details at the time of delivery to ensure an accurate shipment. Follow instructions and warnings on packaging. Pay attention to the label on the box before opening ensuring it matches the vehicle you are fitting. Opened boxes are not encouraged to be returned – you will be responsible for repackaging it to the same standard it was received. Poorly repackaged products are highly likely to be damaged during the return and thus credit denied. Customers are reminded to unpack, dry fit and examine all parts before installation.

Meyer Distributing RGA Conditions:
 
  • Good Returns: The Item has been purchased from Meyer Distributing within the past 180 days and the original invoice number is provided. Good Returns will be picked up on the next delivery.
  • Defective Returns: Items will be assessed by management via pictures on a case-by-case basis.  
  • To expedite the processing of your return, please go to Meyer Online or mobile app and enter the RGA request completely, submit it and our Meyer Returns Department will approve as soon as possible.
  • Full explanation is disclosed for the return(s) / prospective warranty problem.
  • The return(s) match the part and description given on the RGA.
  • Damaged items to be returned will require a picture of the damage to process your claim.
  • Meyer Distributing will evaluate and determine whether to allow returns to process for Good return reasons on a case-by-case basis.
  • Damaged, poor fit, and mis shipped products will have priority resolution up to and including quicker pickup, field destroy, or credit for the proper delivery of a part. Each issue will be evaluated on a case-by-case basis.
  • Warranty claims will be evaluated on a case-by-case basis.

Meyer Distributing reserves the right to refuse credit per, but not limited to, the following conditions:

 
  • The Item is returned for a non-warrantable reason.
  • The Item is not as described in the RGA.
  • Failure to provide pictures of damaged product.
  • The item has been painted or otherwise modified from its original form.

Restocking Fees:

A handling / restock fee will be deducted from the original purchase price if your 12 month rolling average returns to gross purchases rate for Good/Resalable Product is greater than 6%. Meyer Distributing will enforce a 30% restocking fee on any items returned to honor a past due balance regardless of this ratio.

 
  • 0.00% - 6.00% return rate = 0% restock fee
  • 6.01% - 8.00% return rate = 5% restock fee
  • 8.01% - 10.00% return rate = 10% restock fee
  • 10.01% - 15.00% return rate = 15% restock fee
  • 15.01% or more return rate = 25% restock fee
  • *10% restock fee on all items purchased more than 180 days ago regardless of return ratio
Damage Repair Rates and Policy:
 
  • Meyer credits at a current market rate of $25 per hour for damaged item repair.  
  • Pictures are required for credit to be issued.  
  • Management may deny damage repair credits and elect to bring the part back. 
  • Damage claims must be made within 30 days of received date. 
Any questions please contact: Accounts Receivable at 800.731.3484 or Collision Returns Support at collision.returns@meyerdistributing.com or your Account Manager at 800.345.9487
Meyer Distributing Collision Returns Policy