Meyer Distributing endeavors to provide all customers with a fair and equitable returns service.

Meyer Distributing Official Product Returns Policy

Under no circumstance will a credit be issued at the time of collecting the product authorized on the RGA. All products must be returned to Meyer Distributing and inspected before a Credit Memo is issued. No returns will be allowed on drop-ships, add to stocks, special orders, discontinued items, or painted products. Please pay particularly close attention to order details at the time of delivery, ensuring accurate shipment of quality product and follow details of instructions and warnings on packaging. Customers are reminded to unpack, dry fit and examine all parts before installation.

Stock Returns

We encourage our customers to stock a variety of merchandise to help boost their sales. Therefore, you may return a reasonable percentage of resalable products in original boxes under, but not limited to, the following conditions.

Warranty / Defective Returns / Resalable

Meyer Distributing fully backs our manufacturers’ warranties. If a product should prove defective, we will handle the warranty claim under, but not limited to, the following conditions.

CONDITIONS: The following policies related to Stock and Warranty / Defective Returns are to be strictly adhered. Meyer Distributing will only issue an RGA (Return Goods Authorization) if:

• The Item has been purchased from Meyer Distributing within the past 12 months and a copy of the original invoice is provided.
• Full explanation is disclosed for the return(s) / prospective warranty problem.
• A RGA (Returned Goods Authorization) is issued by a Sales Person for all return(s).
• The return(s) matches the part and description given on the RGA.
• The freight is prepaid.

Credit will be issued upon inspection of all items. A handling / restock fee will be deducted from the original purchase price if your Year to Date Returns to Gross Purchases Rate for Good/Resalable Product is 5% or greater. See complete matrix below:

Meyer Distributing Reserves the right to refuse credit, but not limited to, the following conditions:

• The Item is returned for a non warrantable reason.
• The Item is not as described on the RGA.
• The Manufacturer requires that you deal directly with them regarding defective items. Click here to view manufacturers requiring RMA's directly from them.
• The Manufacturer's Warranty policy takes precedent on issuing of credits. Credit then will be issued upon the Manufacturer’s approval and will include appropriate return shipping charges. No credit will be issued for labor expenses incurred and fees may apply.
• Returns sent back for missing a secondary component or install kit. These will be handled by the manufacturer in the field and/or Meyer Distributing will act as a liaison to provide the absent pieces.

A handling / restock fee will be deducted from the original purchase price if your Year to Date Returns to Gross Purchases Rate for Good/Resalable Product is 5% or greater (commencing Jan. 1st of each year). Meyer Distributing will enforce a 30% restocking fee on any items returned to honor a past due balance regardless of this ratio.

• Less than 4.9% return rate = 0% restock fee
• 5% - 7.4% return rate = 10% restock fee
• 7.5% - 10% return rate = 20% restock fee
• 10% or more return rate = 25% restock fee

Meyer Distributing, Inc. reserves the right to refuse any alleged warrantable and/or returnable good(s) and issue credit or partial credit based upon applicable manufacturers’ and/or Meyer Distributing warranty and/or return terms, guidelines, regulations, and policies. Meyer Distributing will issue applicable credit for warrantable and/or returned good(s) against the original sales order if and when all warrantable and/or returned good(s) have been inspected and have been deemed warrantable and/or returnable. Credit(s) for warrantable and/or returnable good(s) can not be taken by the customer at the time of retrieval by Meyer Logistics, Inc. or any other delivery company. Credit memo(s) will be issued for all warrantable and/or returned good(s) once all good(s) have passed inspection and appraisal and have met all relevant manufacturers’ and/or Meyer Distributing warranty and/or return terms, guidelines, regulations, and policies.

Meyer Distributing will process all returns in a timely manner with due diligence exactly according to the above policies providing the finest return policy in the industry.

Any questions please contact:

Accounts Receivable at 800.731.3484 or Returns Support at 866.853.1004

Thank you.